SOUTH AFRICAN TALENT. YOUR BUSINESS AMBITION.

Expert support.
At a fraction
of the cost.

Compared with building an in-house team.

Bespoke marketing, customer service and appointment setting from South Africa, delivered by native English-speaking agents. Connecting your business with the people who matter, from the first search to the next conversation.

Find your service ↘
Illustrative image of friendly telemarketing agents wearing headsets in a bright office
Human connection. Professional conversations.
CUSTOMER SERVICE / B2B / B2C / SEO / APPOINTMENT SETTING

01 / WHAT WE DO

The right support.
At the right stage.

One service or a joined-up approach. We shape the work around your customers, your goals and your business.

01

Customer
service

Give your customers a helpful human connection. Support shaped around your brand, your processes and the way your customers prefer to get in touch.

  • Inbound customer enquiries
  • Email and live chat support
  • After-sales care and follow-up
Discuss customer support ↗
02

B2B
marketing

Start meaningful conversations with other businesses. A focused approach to finding prospects, understanding their needs and creating sales opportunities.

  • Targeted business outreach
  • Lead qualification
  • Appointment setting and follow-up
Discuss your B2B campaign ↗
03

B2C
marketing

Connect with consumers through conversations that feel relevant. Campaigns built around your audience, your offer and the customer journey.

  • Consumer lead generation
  • Enquiry handling and qualification
  • Appointment booking and re-engagement
Discuss your B2C campaign ↗
04

Bespoke
SEO

Help the right people find your business. A search strategy built around your website, your market and the searches that matter to your customers.

  • Technical and on-page SEO
  • Keyword research and content planning
  • Local SEO and performance reporting
Discuss your search strategy ↗

05 / APPOINTMENT SETTING

From a promising lead
to a booked conversation.

Bespoke appointment setting for B2B and B2C businesses. Let us handle the conversations, qualification and coordination that turn enquiries into appointments for your team.

Discuss appointment setting ↗
01

Qualify the opportunity

Speak with prospects and check their needs against the criteria agreed with your business.

02

Book the right time

Arrange appointments around your team’s availability and capture the details they need.

03

Confirm and follow up

Confirm appointment details, follow up with prospects and manage rescheduling as part of your agreed service.

04

Keep your team informed

Provide appointment details, qualification notes and booking status through your agreed handover process.

BASED IN SOUTH AFRICA / BUILT FOR YOUR BUSINESS

A local team.
A wider reach.

Your customers should feel like they’re speaking to your business. Because that’s who we’re here to represent.

Our South Africa-based delivery brings customer conversations and marketing together. We start with your brand, learn your offer and agree how success will be measured.

Whether you need support for a specific campaign or an ongoing service, the scope is built around what you actually need.

02 / HOW WE WORK

Bespoke from
the first conversation.

01

Understand your business

We discuss your audience, current challenges and what you want to achieve.

02

Build your service

We agree the scope, channels, working process and reporting before work begins.

03

Launch, learn, improve

We review the work against agreed goals and refine the approach as we learn.

03 / LET’S TALK

What could we
take off your plate?

Tell us about your business and the support you’re looking for. Let’s build the right service together.

Start a conversation ↗

Call us: 01273 004206

Expert support at a fraction of the cost of building an in-house team. Native English-speaking agents in South Africa. Customer service, B2B and B2C marketing, appointment setting and bespoke SEO. Email info@themarketingshop.co.uk.